FAQs

We are generally open from 8:30 a.m. to 5:00 p.m. Monday through Thursday and 8:30 a.m. to 4:00 p.m. on Friday. We take lunch from 12:00 pm – 1:00 pm.

In case of an emergency, you should always call “911” or go to the nearest emergency room.

If you have had surgery in the past two weeks, we have an answering service available after hours. All other call are taken during regular business hours.

Yes. There are four new patient forms. Simply download these forms, and bring them with you to your first appointment.

You can also set up a patient portal account to securely enter information.

Contact your pharmacy and have them fax a refill request to 574-968-2835.  Allow at least 48 hours for prescription refills. No refills are made Friday – Sunday.

All narcotic pain medication requires a written prescription and must be picked up at our office during normal business hours Monday – Thursday. You may require an office visit before additional narcotic pain medication is prescribed.

Federal law prohibits us from prescribing narcotic pain medication under certain circumstances.

If you see a pain management specialist, no prescriptions or refills will be made without the pain management doctor’s written authorization.

Co-payments, estimated co-insurance, and/or estimated deductible amounts are due at the time of service. We accept cash, Visa, MasterCard, Discover, and Care Credit.

We accept most insurance regardless of network status. However, our practice is in-network with many insurance carriers. Due to the large number of plans in which we participate, please call your insurance company with any coverage-specific questions including whether or not you require a referral for your specialist visit.

Remember that if your insurance company does not pay, you are still responsible for the charges, and they are due 30 days from the date of service.

Some of the plans we currently accept include:

• Aetna
• Anthem / Blue Cross Blue Shield
• Auxiant
• Cigna
• Community Health Alliance (CHA)
• Coresource
• Corvel
• Encore
• Medicare
• Meritain
• North American Administrators (CHA or SHN)
• Physicians Health Plan (CHA)
• Sagamore
• Select Health Network (SHN)
• Tricare
• UMR (CHA Network Only)
• Workers’ Compensation

Yes. Workers’ Compensation patients must present one of the following at their first appointment:

A referral from their primary occupational health physician that includes all insurance information and date of injury.

A Letter of Financial Responsibility / Authorization from their employer that includes all insurance and employer information as well as the date of injury. (click to print form)

An authorization letter from their Workers’ Compensation carrier that includes all of the following: claim number, adjuster name and contact information, employer name and contact information, and date of injury.

No. Most conditions respond well to conservative measures and require only time, monitoring, or a supervised course of therapy.

Dr. Mahon will refer you to your preferred occupational therapist. For those who choose, we offer certified hand therapy on-site.

You will meet with a Surgery Coordinator at the end of your appointment. She will review current openings, discuss pre-operative information, schedule your post-operative follow up, and discuss your estimated financial responsibility.

It depends. Some insurance plans, including Workers’ Compensation, have pre-authorization requirements. If required, our Surgery Coordinator will submit all necessary information to your carrier, and you will be contacted to schedule surgery once we receive approval.

Dr. Mahon performs most surgeries at the South Bend Specialty Surgery Center, Memorial Hospital and St. Joseph Regional Medical Center. Surgery is typically outpatient.